Seeking a new member to join the office team in Kissimmee. FL as a Billing Specialist. As a Billing Specialist you will assist with customer with any billing issues in order to provide solutions to each problem. To be most successful in this role as Billing Specialist you will need a positive attitude, good people skills, and exceptional multi-tasking skills within an office setting.
- Reviews, researches and prepares customer accounts for billing.
- Responsible for quality control from a billing perspective on all rate changes.
- Creates appropriate batches as needed for each billing cycle.
- Review and update billing exceptions.
- Explain monthly billing methodologies, rates, fees, and all account charges and payments; explain payment services offered and options available.
- Monitor all billing functions to ensure prompt and accurate billing updates.
- Minimum of 1-3 years' experience in a similar position.
- Ability to multitask and handle a high volume of incoming calls and email.
- Ability to communicate effectively verbally and in writing.
- Ability to interact with customers, employees and vendors in a professional manner.