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Client Service Representative 1

Skokie, Illinois
Job Type
31 May 2021
Client Service Representative 1

Req ID #: 113238


Skokie, IL, US, 60077

For 70 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform. In return, we'll help you build a career that you can feel passionate about.

Job Summary

We are seeking a Client Services Representative 1 for our Safety Assessment Group site located in Skokie, IL.

The following are responsibilities related to the Client Services Representative 1

* Use provided information to create scope of work sections for inclusion in SOW (SOWs).
* Assist in coordination of proposals/business plans for the Global Sales and Strategic Account teams.
* Assist with updating and maintaining applicable databases (ie. Salesforce).
* QC reviewer of SOW and ASOW contracts
* Create and maintain electronic department files for Client Services.
* Assist with the preparation of marketing and client services presentations.
* Perform all other related duties as assigned.

The following are minimum qualifications related to the Client Services Representative 1 position:

* Education: Associate's degree (A.A./A.S.) or equivalent in science, business or marketing related discipline. Bachelor's degree preferred.
* Experience: 1-2 years customer service or related experience.
* An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above.

About Safety Assessment

Charles River is committed to helping our partners expedite their preclinical drug development with exceptional safety assessment services, state-of-the-art facilities and expert regulatory guidance. From individual specialty toxicology and IND enabling studies to tailored packages and total laboratory support, our deeply experienced team can design and execute programs that anticipate challenges and avoid roadblocks for a smooth, efficient journey to market. Each year approximately 120 investigational new drug (IND) programs are conducted in our Safety Assessment facilities.

About Charles River

Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients' clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market.

With over 14,000 employees within 80 facilities in 20 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client's unique challenges. Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world. And in 2018, revenue increased by 22% to $2.27 billion from $1.86 billion in 2017.

At Charles River, we are passionate about our role in improving the quality of people's lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly supported the development of ~85% of the drugs approved by the FDA in 2018.

Equal Employment Opportunity

Charles River Laboratories is an Equal Opportunity Employer - M/F/Disabled/Vet


Nearest Major Market: Chicago

Job Segment: Toxicology, Biotech, Laboratory, Pharmaceutical, Science, Research
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  • Job Reference: 295832324-2
  • Date Posted: 31 May 2021
  • Recruiter: Charles River
  • Location: Skokie, Illinois
  • Salary: On Application
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent