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Director, GC Pro

Thousand Oaks, California
Job Type
1 May 2022
Position Summary: Director, GC Pro Reporting to the President, Business Solutions, the Director, GC Pro is responsible for the overall success of Guitar Center Professional's business, strategies and plans for Key market verticals including Recording & Broadcast Studios, Restaurants & Bars, small venues, Houses of Worship, and private K12. The Director, GC Pro leads Account Managers in the field that is supported by an inside salesforce of Call Center Agents and will develop a successful e-commerce platform. A key focus is to develop strong relationships with external partners, vendors and sub-contractors, and internal partners such as Merchandising, Marketing, IT, and HR. This individual encapsulates the Company's Core Values and Mission and develops this within the team to unlock their full potential. They are counted on to provide leadership to maintain high performance levels of all direct reports, which includes Regional Managers, Logistics, and the Call Center. Responsibilities will include, but will not be limited to the following: Develop and execute the strategic growth plan in conjunction with the President, Business Solutions Develop and drive a strategic framework that empowers the team to execute, including the careful tracking of metrics and making timely decisions using data. This includes organic and inorganic growth initiatives. Create proposals and presentations to the Management Committee that highlight current business and/or new market opportunities, ways to improve operations planning, and overall business efficiencies. P&L Management Manage gross margins, and all variable and fixed costs to deliver EBITDA growth. Business Development & Sales Focus on revenue and pipeline in key verticals and expanding to new verticals in terms of Sales, Marketing, and product capabilities. Business development includes pursuing high value customers and guiding the sales team to success in the pursuit of short and long-term business value. Marketing and lead generation Work closely with the Enterprise marketing team to develop a marketing plan for generating leads and building the GC Pro brand and put key metrics in place to measure RoAS, Call Center Manage and grow the Call Center into a customer-centric consultative sales force to support the key Account Managers in the field. Create a motivating environment towards improving product knowledge and performance level throughout the Call Center. Use a systematic approach to identify areas requiring improvement, encourage innovation, and successfully manage change. Lead the team as it relates to planning, deploying resources, setting priorities, achieving goals, and developing employees. E-Commerce and Omni Channel Build a leadership position in the B2B e-commerce segment space by providing a seamless customer experience between Account Manager, Call Center and Direct to Consumer. Vendor Partnerships Work proactively with key vendors and build strategic partnerships to ensure the Company gets the best pricing, commercial terms, marketing & training, and training support. Work with key partners to develop a business pipeline aligned with our strategic growth plans. Building strategic partnerships Build partnerships with sub-contractors to create a project execution infrastructure in key verticals. Build and lead a high performing team Attract high quality talent. This role requires the ability to inspire a team into the high-performance zone, fostering teamwork and an open environment where everyone is pulling in the same direction. Embody the culture of our Core Values which are Respect, Integrity, Customer-First and Passion. Partnering with Merchandising, Marketing, HR, Finance legal and IT for success Proactively works closely with Business Partners and enables HR, Finance, Legal and IT in a matrix peer relationship to leverage the systems and talent of the Company to deliver outstanding and accelerated results for the team. Integrating acquisitions Engage in Operational Diligence on acquisition targets and then working closely with Director of Projects and Integration to deliver post-acquisition synergies and integration. About Guitar Center The Guitar Center Company embodies the world of creativity and music by encouraging our teammates to find their own individual sound. Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the joy that comes from creating music. We believe in putting our customers first, engaging with respect and integrity and fulfilling our mission with passion. The Guitar Center Company operates through several business divisions. Guitar Center is the world's largest retailer of guitars, amplifiers, drums, keyboards, recording, live sound, DJ, and lighting equipment, with more than 290 stores across the United States. 2014 marked the milestone 50th anniversary of the Guitar Center Company as the organization continues to help people make music from coast to coast. E-Commerce brands Guitar Center, Musician's Friend and WWBW offer online sales of a broad selection of music products.The Music & Arts division operates more than 220 stores specializing in band & orchestral instruments for sale and rental, serving teachers, band directors, college professors, and students since 1952. AVDG and GCPro headline the enterprise audio-visual integration business, delivering a best-in-class commercial and residential customer experience.
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  • Job Reference: 579132637-2
  • Date Posted: 1 May 2022
  • Recruiter: Guitar Center
  • Location: Thousand Oaks, California
  • Salary: On Application
  • Sector: Sales & Marketing
  • Job Type: Permanent