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Employee Support Administrator

Coppell, Texas
Job Type
31 May 2021

The Employee Support Administrator is responsible maintaining an online ticketing system for employees seeking assistance from a variety of departments including Human Resources, Payroll, and Recruiting, among others. The Employee Support Administrator is responsible for tracking these matters, distributing this information to appropriate parties, and providing outstanding support to all employees. Additionally, the Employee Support Administrator will handle employee questions, investigate as needed, and provide solutions for employees in a timely fashion. Employee Support Administrator must operate confidentially and efficiently with keen attention to detail in all tasks.

Essential Duties

  • Investigate and resolve payroll discrepancies
  • Assist with legal investigations
  • Verify employee records and consult departments in the event of a discrepancy
  • Liaise with the HR Department, Operations management, and PEO representatives to ensure accurate information for payment
  • Manage the online ticketing system in relation to department-wide email boxes
  • Answer employee questions and concerns, investigate as needed, and provide timely resolution and guidance to employees
  • Other duties as assigned

Job Requirements:


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Ability to maintain confidentiality in all matters
  • Strong organizational and planning skills
  • Ability to collect and analyze information from a variety of sources
  • Strong problem-solving skills
  • Keen attention to detail
  • Exceptional data entry skills
  • Excellent written and verbal communication skills with a customer-service orientation
  • Ability to work independently or as a team and manage stress effectively

Education and Experience Requirements

  • High School Diploma or equivalent
  • Experience with Payroll preferred but not required
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  • Job Reference: 295832353-2
  • Date Posted: 31 May 2021
  • Recruiter: Driveline Retail
  • Location: Coppell, Texas
  • Salary: On Application
  • Job Type: Permanent