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Field Service Representative

Goldsboro, North Carolina
Job Type
31 May 2021
Job Description

Are you looking for a new and exciting career opportunity?

Join our award-winning organization and work with some of the most talented minds within our Enterprise Technology and Innovation teams. As a Salient CRGT employee, you get to be part of a best performing team supporting our nation's most critical missions. At Salient CRGT, we recognize that financial rewards and great benefits are important. That is why we offer competitive compensation and a diverse benefits package. Click here to learn more about our extensive benefits program.

Why Salient CRGT?

We're passionate about the inspirational missions of our customers and we entrust our employees and teams to deliver exceptional performance to enable the safety, security, health and well-being of our nation. We provide the tools and resources to help you be successful, and our culture fosters an environment in which idea sharing and collaboration is essential. Are you ready to make a difference?

The ideal candidate will be responsible for the overall function of the deployable communications system for the customer from delivery to deployment.

Producing top quality products for the customer is vital. Primary duties of the FSR include, but are not limited to:

* Assembles, installs and configures systems and equipment in accordance with site assessments and schematics
* Completes system programming and optimization as part of the installation process
* Performs routine system maintenance and analysis functions, including hardware configurations and adding, removing and replacing equipment components, when necessary
* Provides on-site end-user training on system operation, maintenance and limited troubleshooting
* Operate efficiently to conclude all on site installation, repair, maintenance and test activities
* Perform troubleshooting and strive to resolve issues
* Produce frequent and analytical service reports
* Team up with colleagues and pass on important information
* Discern customer needs and offer advice or recommendations
* Formulate relationships of trust with customers
* Troubleshoot and diagnose malfunctions to eliminate problem in minimum time
* Maintain effective customer communications and relations
* May provide onsite training of customer support personnel
* Familiar with SATCOM terminals and Networking equipment


Required Qualifications

* Active TS/SCI Eligibility
* 3-5 years experience
* Bachelor's degree or equivalent experience
* 1-3 years SATCOM experience
* 1-3 years Networking experience
* DoD 8570.01-M IAT Level II (Sec+CE, SSCP, CND, CCNA Security, etc)
* Excellent interpersonal and organizational skills
* Ability to work in a team environment and collaborate
* Ability to work with the customer on a daily basis to train with the system, deploy the system and troubleshoot the system.
* Able to operate independently, self-starter





Desired Qualifications

* Experience with DoD deployed communications
* Experience with DoD NIPR, SIPR and JWICS Networks
* Experience with DISA SAR and GAR processes
* DoD 8570.01-M IASAE II (CASP+CE, CISSP, CSSLP) compliance

Salient CRGT is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity or expression, veteran status, disability, genetic information, or any other factor prohibited by applicable anti-discrimination laws.
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  • Job Reference: 295832723-2
  • Date Posted: 31 May 2021
  • Recruiter: Salient CRGT
  • Location: Goldsboro, North Carolina
  • Salary: On Application
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent