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Financial Services Banker

Location
Franklin, Tennessee
Job Type
Permanent
Posted
31 May 2021
PURPOSE OF JOB

Serves as front line sales and service specialist. Provides excellent customer care regarding daily transactions, addressing inquiries, and problem resolution. Performs all platform and teller duties including, but not limited to, consumer or business deposit accounts, safe deposit boxes, treasury management or investment client requests, processes receipt of cash, checks and loan payments. Acts as first line of defense to detect potential security risks, as it pertains to account fraud, counterfeit currency or suspected compromise. Participates in all branch activities to accomplish improved customer engagement, retention and product utilization, increased sales and cross-selling opportunities, branch profit, referral quality, and service objectives.

General:

* Provides excellent customer service including, recommendation, promotion and selling of appropriate bank products and services. Gathers information needed to efficiently process transactions and requests.
* Maintains a well-developed, working knowledge of bank products and services through self-motivation, seminars and in-house training
* Occasionally makes sales calls to internal customers and business prospects that result in obtaining new deposit and loan relationships, participates in community and civic activities, and recommends ways of enhancing market share and bank's presence in the community
* Consistently meets or exceeds deposit, referral and goals as set by management
* Ensures work stations are neat, free of confidential information and properly stocked with forms and supplies
* Promotes the bank's products and services whenever possible; participates in bank sponsored events, networking and volunteer opportunities at every opportunity
* Provides service that aligns with Reliant Bank's Brand Promise: We are a growing community of friends - one relationship at a time

Platform:

* Opens new accounts, profiles customer and recommends appropriate range of products and services
* Handles maintenance of accounts including resolves account problems, processes account changes, provides instant issue debit cards and manages limit change requests, and closes deposit accounts
* Answers incoming phone inquiries, processes wires and telephone transfers, online banking needs, problem resolution, orders checks, processes stop payments, opens and services safe deposit boxes
* Thinks creatively relevant to positive customer impressions, including customer appreciation days, random acts of kindness, drive-through takeaways, and teller tag lines

Teller:

* Balances cash drawer, vault/recycler and ATM daily and reports discrepancies to Head Teller/Branch Manager as necessary
* Processes after hour deposit drop, mailed deposits and/or loan payments; assists customers with safe deposit box entry
* Accepts cash for deposit and reduces risk by verifying amounts and testing for evidence of counterfeiting
* Accepts checks for deposit and reduces risk by examining and verifying for proper endorsement and/or evidence of counterfeiting while ensuring the checks are properly negotiable
* Cashes checks and processes withdrawal requests after verification of account ownership, appropriate signatures and/or customer balances
* Counts and packages currency ensuring amounts do not exceed regulatory limits and ships out mutilated currency
* Inventories official checks, debit card plastics and redeems E/EE bonds
* Participates monthly in teller alarm and security device testing procedures
* Prepares and reviews CTR's, SAR's, MIL's, Counterfeit Money Report, Branch Cash Balance and Transaction Totals Report, and distributes to Head Teller/Operations
* Processes credit card cash advances and County Property Tax payments
* Processes daily teller work through branch/teller capture, ensuring all account information is accurate, all transactions balance and the end of the day file is received by core processor
* Maintains Daily Branch Checklist, Security Log and Key Box Log to ensure branch security and compliance

Requirements

* College degree or equivalent professional experience preferred
* Minimum of one-year teller experience preferred
* Excellent customer service skills required
* Prior to or upon hire, required to be registered on the NMLS Registry and obtain a Unique Identifier Number. Registration may include finger printing and the completion of an FBI Background Check.
* Previous sales experience essential
* Knowledge of banking products and services
* Ability to work at different branch locations as necessary
* Good general math and cash handling skills
* Ability to communicate effectively through writing, speaking and listening
* Ability to keep security codes/combinations secure and confidential
* Strong organizational and prioritization skills
* Good Microsoft Word and Excel skills
* Demonstrate a commitment to accuracy and quality while meeting deadlines
* Maintain a professional image with public interaction
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Details

  • Job Reference: 295833184-2
  • Date Posted: 31 May 2021
  • Recruiter: Reliant Bancorp Inc.
  • Location: Franklin, Tennessee
  • Salary: On Application
  • Sector: Banking & Financial Services
  • Job Type: Permanent