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Support Services Coordinator

Location
Seattle, Washington
Job Type
Permanent
Posted
1 May 2022

The schedule for this position will be: Monday - Friday 5:30am - 2:30pm (may vary) with a Saturday rotation.

Job Duties/Responsibilities:

  • Assist with the onboarding of new employees as well as initial training to ensure a positive new hire experience
  • Provide on-going group and individualized training for purposes of work performance enhancement and general education
  • Deliver training in the areas of company and department policies and procedures, department related competencies and Lab Information Systems
  • Develop and implement appropriate resources and programs to accomplish training objectives
  • Evaluate and update existing training materials and plans
  • Serve as a procedural and compliance resource for department employees
  • Support leadership with their goals in relation to quality and service metrics
  • Assist with the creation of improvement plans for underperforming employees
  • Maintain accurate logs and records for all trainings conducted
  • Provide training with respect and professionalism at all times
  • Assist with the workflow during times of high volume or when coverage is needed
  • May travel to client sites and other branches to assist in training
  • Research industry related information when necessary
  • Additional administrative tasks including and not limited to: monitoring the daily report of the feedback tool, QI monitors, Overdue Audit and other administrative reports.
  • Previous training or leadership experience is a plus
  • Strong communication skills; both written and verbal
  • High attention to detail and time management skills
  • Proven track record in providing exceptional customer service
  • Flexibility to travel throughout territory for training purposes
  • Comfortable working under minimal supervision
  • Basic computer skills with proficiency in Microsoft Office, especially Excel and Smartsheet.
  • Valid driver's license and clean driving record

Labcorp is proud to be an Equal Opportunity Employer:

As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant's race, age, color, religion, sex, national origin, sexual orientation, gender identity, disability or veteran status.

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Details

  • Job Reference: 579134138-2
  • Date Posted: 1 May 2022
  • Recruiter: LabCorp
  • Location: Seattle, Washington
  • Salary: On Application
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent
  • Work Hours: Full Time